Customer service & contact
Block debit card (BankCard)
Your debit card has to be blocked and re-ordered.
24You
Block your debit card in 24You Online banking
under menu item › Current accounts › Cards & Services › Debit cards › select the card you want to block › Block card.
Afterwards you can reorder your card: Card details › Reorder card
MobileBanking App
Block your debit card in the MobileBanking app. Products › Cards › choose the card you want to block › Block card
24h Service Line
Block your debit card via the 24-hour service line.
Tel.: +XX (X) XXXXX-XXXXX
Block Bank Austria credit card
Your credit card has to be blocked and re-ordered.
24You
Block your credit card in 24You Online banking under menu item › Credit cards › select the card you want to block › Block card.
MobileBanking App
Block your credit card in the MobileBanking app. Products › Cards › Select the card you want to block › Block card.
24h Service Line
Block your credit card via the 24-hour service line.
Tel.: +XX (X) XXXXX-XXXXX
Bank Austria credit card insurance emergency numbers
of Allianz Travel Versicherung
For questions regarding your insurance benefits:
Tel.: +XX X XXX XX-XXXX
Mon – Fri XX:XX AM – XX:XX PM
Email: bankaustria.support.gd
24h emergency assistance during your trip:
Tel.: +XX X XXX X-XXX
To file a claim:
Для подачи заявления напишите на почту bankaustria.support.gd bankaustria.support.gd
Block other credit card
Your credit card has to be blocked and re-ordered.
card complete
Have your Mastercard and Visa credit card blocked via the 24-hour service line of card complete.
Phone: +XX (X) XXXXX-XXX
Diners Club
Block your Diners Club via the 24h Service Line.
Phone: +XX (X) XXXXX-XXX
PayLife Cards
Block your Paylife Card via the 24h Service Line.
Phone: +XX (X) XXXXX-XXXX
24You Online banking
Have you forgotten your PIN or user number, or have you blocked your user?
User blocked
If you have blocked your user by entering it incorrectly several times, please contact our Bank Austria Security Center by calling +XX (X) XXXXX-XXXXX. Please call from a phone number that is stored at Bank Austria. Please state that you wish to unblock your authorized party when you call. Alternatively, you are welcome to have your authorized party unblocked at one of our branches.
Forgot your PIN?
Your PIN is your password for entering 24You and the app. If you have forgotten it, you can request a new PIN at any time.
Request new PIN ›Forgot your user number?
The user number is required together with the PIN for logging in. You will find it on the back of your debit card (BankCard or MegaCard).
View position ›Telephone contacts for Private Customers
24h ServiceLine
For general enquiries about our products and services
Phone: +XX (X) XXXXX-XXXXX
Online banking
For questions about Online banking and the Mobilebanking app
Phone: +XX (X) XXXXX-XXXXX
Ombudsman
The hotline for praise & complaints More information ›
Phone: +XX (X) XXXXX-XXXXX
Hotline for mobile payment, Apple Pay and Google Pay
+XX (X) XXXXX XXXXX
Mo - Fr. 08:00 a.m. - 06.00 p.m.
E-Mail address:
bankaustria.support.gdOur 24h service:
MobileBanking app
ManageBanking transactions – secure, quick and from anywhere.
More about the MobileBanking app ›